Sales Policies

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Our Sales Policies

Sales Policies

Customer Service:
We value your input and promise that we'll be responsive to your ideas and concerns. While we will try to respond to every email personally this may not always be feasable. If your inquiry is in regards to a specific product or transaction with Canada Promedia Inc. you will receive a personal reply.

General Terms:
Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer. Please take shipping time into consideration. All illustrations, photographs, and specifications within this website are based on the latest product information available at the time of publication. While we strive for accuracy, Canada Promedia Inc. reserves the right to make changes at any time, without notice, to prices, descriptions, images and policies. Products listed are registered trademarks of their respective manufacturers.

Payment:
All prices are quoted in US or Canadian dollars. For Canadian Orders : GST and PST are charged on orders within British Columbia, GST only is charged for all other Canadian provinces. US and International orders are not taxed but the customer is responsible for any duties or taxes that may be imposed at port of entry. We accept personal cheques, bank drafts, certified cheques and direct wire transfers. Your order will be processed as soon as we receive your funds.

Product Returns and Credits (Factory Sealed Product):
Canada Promedia Inc. will accept products for exchange or refund within 30 days of purchase provided that the product is returned in its original Factory Sealed condition, NOT having been in any way, opened, used or tested by the customer. Any approved returns will be subject to a 20% (twenty percent) restocking charge based on the original purchase price. The customer must request a Return Merchandise Authorization (RMA) by email info@canadapromedia.com or FAX (604) 266-5049.

Your RMA request must contain the following information :
- your order confirmation number or,
- your invoice number and,
- the product(s) you are returning,
- as well as your statement that the product is in factory sealed condition.

Once you receive the RMA, you may then return prepaid any authorized product. Upon receipt we will issue a refund of the product purchase price*, less a 20% re-stocking charge, less shipping and handling charges. Please allow approx. 14 days for the processing of RMA credits to your account.

*This 30 Day Return Policy for Factory Sealed Product is not a price protection policy. Due to price changes inherent to the technology industry, if the price of a product changes between the time of purchase and our issuance of an RMA, Canada Promedia Inc. will base refunds only on the lower amount.

Product Returns and Credits (Opened Product):
Canada Promedia Inc. does not accept any opened product for exchange or refund. We will gladly forward any available information or specifications that will assist our clients in making an informed decision before buying, however, once opened, we cannot credit products because of errors in ordering or compatibility issues with existing systems.

Warranty & SupportServices:
While the length and terms of the warranty will vary from product to product, we only sell new, factory fresh products that are covered by a manufacturer's warranty. We will, at our option, repair or replace defective hardware after it is returned to us prepaid through our RMA Request procedure.

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